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Policies

Asia Raine Designs jewelry is made by hand. The nature of how I make each piece has spirit of its own. Because of this organic process you may occasionally notice small signs of imperfection which indicate these are handcrafted and individually made.  

I take pride in the quality of my work so if there is a flaw or breakage despite reasonable care, I am happy to repair (if possible) any jewelry that was made by me within 1 year of purchase.  

Custom Orders

One of my favorite things is to engage with clients on making special pieces. Please contact me and we can talk about your ideas further. Or sometimes an item you see in my shop has been sold and you want something similar made custom for you. Custom orders require a non-refundable $75 deposit for me to begin the work.

I ask for at least 3 weeks for custom orders to be complete and reserve the right to increase production time based on the amount of orders I have at any given time.  Typically I finish your piece well before the timeline I give but sometimes I may have multiple custom orders ahead of yours and need that time to make sure every custom is done in order of when it's received. This ensures your piece will be made properly and with care.

Sales Tax

Utah residents will be subject to current sales tax. 

Sizing

If you are uncertain about your size, I urge you to visit with me or contact a jeweler where you live to make sure you order the correct size. I have included a sizing chart on my site to help give you some direction. Since most of my jewelry is one-of-a-kind and many set with stones, I cannot resize items and keep the integrity and quality of the piece. Beware that wider band rings often require you to go up a half size or more. When sizing, try on a ring in similar width to the one you're considering. 

 

Returns

Thank you in advance for choosing one of my designs to be in your collection. If for any reason you're not delighted with your purchase, you can return item within 14 days of purchase for a full refund as long as the piece is in original condition and packaging. Returns or exchanges may only be made within this time frame. Exchanges are only valid on ready-to-ship items currently in my online store. You are always free to return an item that doesn't fit you within 30 days for a credit towards another item in my shop. (shipping charges paid by customer).

Returns on rings will be evaluated by each situation and I reserve the right to deny a return based on wrong sizing. I do not and cannot do resizing on any rings with stones as this increases the possibility of cracking the stone, so I strongly urge you to know what your ring size is before ordering online.

No returns on earrings unless they arrive damaged in any way.

Buyer is responsible for shipping back to me in original or equivalent packaging and must be shipped with a tracking number. The packaging of your returned piece is very important to ensure it arrives safely back to me and isn't damaged or stolen in transit. Once the piece you're returning is back in my possession and not damaged in any way I will refund the full amount minus the original shipping fees, typically around $9.00 

Please contact me prior to returning an item so we can discuss the details. There are no refunds for custom-made pieces. Please return your pieces in it's original packaging to

Asia Raine Designs

132 West Girard Avenue

Salt Lake City, Utah 84103

We recommend using delivery confirmation and insurance when mailing back to our location. 

Care

While I build my jewelry to last it does need to be cared for properly to maintain longevity. My pieces are made with sterling silver and or copper. Both will tarnish naturally over time. You can bring the shine back to life easily with a polishing cloth or polish with steel wood (grade #0) which is my preferred method of polishing as it leaves a nice brushed finish so you won't need to polish as often. There are also other polishing methods available, a good polishing cloth is great to have on hand. Please only to use materials that will not damage your piece. Keep in mind I intentionally patina/darken areas of my jewelry so avoid polishing those areas. Take off your jewelry when swimming, showering, working out, gardening or doing other work that could damage your jewelry.

 Shipping 

All items arrive packaged in a gift box with the Asia Raine logo. I typically ship within  3-5 business days with priority in getting your order out as soon as possible.  Unless otherwise requested, I ship  USPS with tracking and insurance. Once your order is at the post office it is in their hands  to determine how quickly your package arrives.  Note I cannot be responsible for delivery times once your item(s) have been shipped due to unforeseen events that may delay parcel carriers.  Domestic priority mail typically arrives within 3 days.  Longer times may be due to COVID-19 restrictions or holiday volume.  

At this time I ship internationally only by request.